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Technical Support
Having issues with our calculators? Contact our support team:
support@colemanite.comFrequently Asked Questions
How quickly will you respond to my message?
We typically respond to all inquiries within 1-2 business days (Monday-Friday). Technical support requests are prioritized and may receive faster responses. If you don't hear back within 48 hours, please check your spam folder or send a follow-up message.
Can you help me with specific calculations or technical problems?
Absolutely! We're happy to help explain how our calculators work, troubleshoot technical issues, or provide guidance on using our tools for specific applications. However, please note that we cannot provide professional consulting services or detailed analysis of your specific mining, ceramic, or agricultural projects.
Do you offer paid consulting or custom calculator development?
Currently, we focus on providing free tools to the entire industry. However, we're interested in hearing about partnership opportunities, custom development needs, or consulting requests. Please contact us at info@colemanite.com with details about your requirements.
How do I report a bug or error in a calculator?
Please use the contact form above with "Bug Report" as the subject. Include the specific calculator, the inputs you used, the result you received, and what you expected. Screenshots are very helpful if possible. We take accuracy seriously and investigate all reported issues promptly.
Can I suggest new calculators or features?
Yes! We welcome feature suggestions and ideas for new calculators. Use the contact form with "Feature Request" as the subject and describe what tool or feature you'd find useful. While we can't implement every suggestion, user feedback heavily influences our development priorities.
Response Time Expectations
We strive to provide timely, helpful responses to all inquiries. Here's what you can expect:
- Technical Support: Response within 24-48 hours on business days
- General Inquiries: Response within 1-2 business days
- Bug Reports: Initial acknowledgment within 24 hours, investigation within 1 week
- Feature Requests: Acknowledgment within 2-3 business days
- Partnership/Business: Response within 3-5 business days
Please note that we operate Monday through Friday and do not provide support on weekends or major holidays. Messages received during non-business hours will be addressed on the next business day.